Refund policy

At ApnaCart, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or exchange according to the conditions below.

1. Return Period

You may request a return or exchange within 14 days of receiving your order.

2. Eligible Returns

A product may be eligible for return if:

• The product is unused and in its original condition.
• The product is returned with its original packaging, where applicable.
• The product is damaged or defective.
• You received the wrong product.
• The product does not match the ordered item.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, customization, or other restrictions.

Products that have been used, damaged after delivery, or returned without required packaging may not qualify.

4. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with:

• Your order number
• Photos/videos of the product
• Photos of the packaging
• A brief description of the issue

5. Refunds

After receiving and inspecting the returned product, we will determine whether it qualifies for a refund or replacement.

For eligible prepaid orders, approved refunds will be processed using the applicable payment method.

For Cash on Delivery orders, refund arrangements will be communicated by our support team.

6. Return Shipping

Return shipping costs may apply depending on the reason for the return.

If the product is defective, damaged, or incorrectly delivered due to our error, we may cover the applicable return shipping cost.

7. How to Request a Return

To request a return, contact us through our Contact Us page with your order number and details of the issue.

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